Shipping policy

Business Hours:

Estysentials operates standard Monday through Friday schedule. Our business hours and in-store pick ups are from 10:00 AM to 1:30 PM. We don’t process or ship orders on weekends.

We observe the following holidays and will be closed on these days: Independence Day, Labor Day, Thanksgiving, Christmas, and New Year’s Day. No shipping but online orders will be processed.


Delivery Time:

  • Orders are typically processed and dispatched within 24 hours.
  • For online in-store pick ups order before 1:00 PM to reassure same day pick up
  • For same day delivery in DFW (Dallas or Tarrant County) minimum $60 order before 11:00AM to reassure delivery. 
  • Standard delivery takes 2-4 business days after shipment.
  • We take pride in processing orders from the current and previous business days on the same day. During high-volume periods such as promotional sales or product launches, order processing may take up to three additional days.


Shipping Costs & Tracking:

  •  Shipping costs are calculated based on destination and weight, and displayed at checkout.
  • Tracking number is provided once order ships.

Questions or Concerns?

If your order appears delayed or if have any inquiries, contact us at info@estysentials.com

 

Frequently Asked Questions

 

MY PACKAGE HAS NOT ARRIVED. WHAT DO I DO?

Please check your tracking and contact the shipper first, as it’s their responsibility to get the package to the receiver. Once an order leaves our warehouse a tracking number and shipping details are emailed to the customer. Once you’ve spoken to the shipping company, contact info@estysentials.com if your order appears require further assistance. We can assist with opening an investigation with the delivery company.

 

THE ORDER WAS DELIVERED TO THE WRONG ADDRESS

If your order was delivered to the wrong address due to our shipping company’s fault, well send your original order products as soon as possible.

 

MISSING OR LOST PACKAGES

When your order shipped we sent you an email with tracking information for your order. Contact your shipping carrier directly is the fastest way to find out where your package is. Contact if need assistance, you will want to reach out directly to the shipping company to get details on the location and delivery of a package.